Shipping Policy
🚚 Shipping Policy – Zabelly
At Zabelly, we are committed to delivering your wellness and beauty products quickly, transparently, and reliably.
Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays).
After processing, you will receive an order confirmation.
Delivery Timeframes
Cash on Delivery (Portugal & Spain Only)
Cash on delivery is available only for orders shipped to Portugal and Spain.
For these orders, the estimated delivery time is:
⏱ 24 hours up to a maximum of 3 business days, depending on the destination region.
Other Orders (Direct Payment)
For all other countries, orders must be paid in full at the time of purchase.
Delivery times may vary depending on location and external factors, such as the carrier or logistical conditions.
⚠️ The times indicated are estimates and may change due to unforeseen circumstances.
Shipping Costs
Shipping costs are calculated at checkout based on the destination and the chosen shipping method.
Occasionally, Zabelly may offer free shipping promotions, clearly indicated on the website.
International Shipping
We offer international shipping.
Customers are responsible for any customs duties, taxes, or import charges applied by local authorities.
Zabelly is not responsible for delays caused by customs procedures.
Order Tracking
Whenever applicable, tracking information will be provided.
Shipping status updates may take up to 48 hours to appear.
Incorrect Address
Please ensure that the delivery address is correct at the time of ordering.
Zabelly is not responsible for orders delivered to incorrect addresses provided by the customer.
Lost or Delayed Orders
If your order is significantly delayed or marked as delivered but not received, please contact us within 7 days of the notification at:
📧 support@zabelly.com
Damaged Orders
If your order arrives damaged, contact us within 48 hours of delivery, providing photos of the product and packaging.
We will review the situation and provide an appropriate solution.